The core strategy of Magalies Water is to meet the mandated Section 29 obligations and provide viable Section 30 initiatives as and when required per the Water Services Act, (Act 108 of 1997). This is achieved through reliable provision of quality and affordable potable water to the customers. Through a commercially sustainable business, Magalies Water is able to contribute to the economic development in the service area and support the Local Government.

  • To be the leading provider of quality water and sanitation services in South Africa.

To provide reliable quality bulk water, sanitation and other related services to Water Services Authorities and other users in order to positively impact the quality of life and economic growth for communities in our area of operation.
Magalies Water shall pursue and attain its vision by:

    • Optimising operational resources and technologies
    • Influencing and contributing to healthy water resources
    • Ensuring staff equity, competence and capability
    • Complying with relevant legislation, standards and guidelines
    • Building customer and community capacity and relationship service excellence

The culture of Magalies Water is guided by its values, which are used as anchor-points to establish the manner in which the entity approaches its activities and relates to its stakeholders.

  • Service quality
    We endeavour to meet customer requirements in all that we do.
  • Eco-efficiency
    Our practices reflect our care for the natural environment.
  • Integrity
    We will follow our ethical principles and do the right thing in all circumstances.
  • Competence
    We deliver our services with a high level of professionalism.
  • Corporate citizenship
    We strive for the development of a sustainable economy and the wellbeing of our community.
  • Value Driven
    We endevour to create valu for our shareholders and customers in all our undertakings.